Returns & Refund Policy
Thank you for visiting B4URSKN.com. Our goal is to provide you with premium VEGAN natural products that compliment your lifestyle. We stand behind every product we sell.
If at any time you are not satisfied with your B4 UR SKN™ product please contact us at Support@B4URSKN.store.
Shipping and Delivery
Purchases may not be shipped to P.O. boxes, APO/FPO addresses, or to any address outside of the continental United States, Alaska, Hawaii, or Puerto Rico. In addition, B4 UR SKN™ cannot be held responsible for unanticipated delivery delays beyond our control.
If you wish to cancel or modify your order, please send an email as soon as possible to Support@B4URSKN.store. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee that the purchase can be canceled or modified. Once you have received your online order, please refer to our return instructions reference at www.B4URSKN.com/returns. If you would like to purchase a different product, please visit our website or contact a B4 UR SKN™ online personal shopper via email at Support@B4URSKN.store
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. THE SEAL MUST NOT BE BROKEN!
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit less the amount of the original shipping cost will automatically be applied to your credit card or original method of payment, within 5 to 7 Business Days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to email@example.com and send your item to P.O Box 160497. Brooklyn, NY 11216, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to P.O Box 160497, Brooklyn, NY 11216, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NOTE: This return policy is applicable to items purchased only at www.b4urskn.com. We are not affiliated with or responsible for the return policy of other retailers, including those online and offline. Any items you wish to return that were not purchased via www.b4urskn.com must be returned to the retailer from which you originally purchased them. Any questions about another retailer’s return policy should be directed to the retailer from where you originally purchased. We are unable to accept returns from other retailers and the return policy found at www.b4urskn.com will not be applicable to items purchased from other retailers.
Please allow 48 hours for order processing, not including the weekend or holidays. Once your order is processed, we will begin preparing your order. Your order will be shipped within 5 to 7 Business days after the 48 hour processing time, via USPS. Free Delivery Confirmation is included with each shipped package.
Shipping times are an estimate & may be subject to USPS delays. B4 UR SKN™ is not responsible for delayed shipping on the part of USPS and is unable to provide full or partial refunds for shipping that is due to an error or delay on the courier’s part.
Incorrect Shipping Address Policy
- The purchaser is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct.
- We are not responsible for goods delivered to the wrong address input at the time of ordering. If you happen to notice that you entered the wrong address, you can email us at support@B4URSKN.store with the correct shipping address before your shipping label is created.
- Once your shipping label is created, we will not be responsible for the incorrect address & the subsequent delivery, NO REFUNDS will be provided.
- There may be additional charges to Re-ship. (Shipping Charges are Non-Refundable)
Returned To Sender Policy
- If a package is returned to B4 UR SKN™ due to an incorrect or incomplete shipping address provided by a customer, or if USPS required the customer to be home at the time of delivery, due to an unsecured location and the customer was not available for delivery, the customer will be responsible for the cost of B4 UR SKN™ to reship the package back to them, as well as, any additional delivery cost No Refunds will be provided.
- B4 UR SKN™ is not responsible for packages delivered incorrectly or lost due to incorrect/incomplete shipping information or unsecured locations provided by a customer.
- No refunds will be provided if any part of the address is incorrect or the delivery location is not secure.
Lost Or Stolen Package Policy
If your package is lost or stolen, we are so sorry to hear that! Please see below:
- Customers must notify B4 UR SKN™ of the Lost/Stolen order within 5 Business Days of the delivery date.
- B4 UR SKN™ is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. The customer is responsible for providing a secure delivery location at the time of ordering.
- Upon customer inquiry, B4 UR SKN™ will confirm delivery to the provided address, date of delivery, as well as, tracking & shipping carrier information for the customer to investigate.
- If after the customer has directly contacted the carrier, and the carrier is unable to locate the missing package, please contact us at support@B4URSKN.store with the case number provided from the carrier and we will further assist.
Damaged Order Policy
If your product arrived damaged, we are so sorry about that! Please send an email with a photo of your damaged product in its original packaging along with the shipping box to firstname.lastname@example.org within 5 Business days of receipt. We will be happy to further assist you.